Frequently Asked

Formal complaints can be submitted to For comments or concerns relating to examination administration, only those received by Certification Committee during the first two (2) weeks after the examination administration will be considered in the final scoring of the examination.

Please include the following information in your complaints:

  • Complainant Details (name, exam ID number, test site, test date)
  • Complaint Type (application, exam content, exam scope, exam quality, exam experience)
  • Description of Complaint with as much supporting documentation and references as possible

Complaints Response

All valid complaints which are submitted in accordance with these procedures shall be investigated and the outcome of that investigation, including any suggested corrective actions, shall be communicated in writing to the complainant. Certification Committee handles complaints in a confidential manner as related to the complainant and the subject of the complaint, which is consistent with our privacy and ethics policies.